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Unified inbox

The inbox (sidebar → Engage → Conversations) brings comments, mentions, and direct messages from all your connected platforms into a single queue. Instead of tab-hopping between apps, you triage everything from one screen.

What lands in the inbox​

Each item has a source type — comment, mention, or dm — plus the platform and account it came in on:

  • Comments — replies on your posts (where the platform exposes them).
  • Mentions — posts or comments that @-tag your account. A comment that tags you appears under both Comments and Mentions.
  • DMs — direct messages. All DMs from one person collapse into a single threaded conversation.

Your own comments never appear, and items you delete as moderation are hidden but kept for audit. Not every platform exposes every type — see the capability matrix for which platforms feed the inbox.

How items arrive​

  • Meta platforms (Instagram, Facebook, Threads) push events in real time via webhooks.
  • YouTube sends comment feeds via PubSubHubbub.
  • Telegram bots receive updates via a per-account webhook.
  • Other platforms are polled on a schedule (for example, X mentions and LinkedIn comments).

The inbox is idempotent — retries and redeliveries from platforms never create duplicate items. Sync in the header backfills up to 500 recent items on demand, and Mark all read clears unread state in one click.

Triage​

The list pages 10 conversations at a time with a Load-more button. Filter tabs (All / Comments / DMs / Mentions) and a channel filter narrow it down; unread conversations are bolded with a dot, and opening one marks it read.

The detail pane​

Comments and mentions show the message, the post it landed on (with thumbnail), a View on {platform} link, and:

  • Reply — send a public reply from the composer at the bottom.
  • Like — like/unlike the comment where the platform allows it (TikTok is like-only).
  • Moderate — hide/unhide or delete the comment where the platform allows it (Instagram, Facebook, Reddit, Threads, Mastodon, Bluesky). Deletion is confirmed first and is irreversible.
  • Edit a sent reply — on platforms that support editing (Facebook, Mastodon), your sent replies show an inline edit affordance.

DMs render as a chat timeline: inbound on the left, your outbound replies (and attachments) on the right, with shared posts shown as tappable cards.

AI reply​

The AI reply button drafts a reply in the composer — grounded in your brand profile and the account's personality — with a length picker (short, medium, long). The draft is editable before you send; it's marked with an AI chip until you touch it. The draft follows guardrails: on-brand, no invented promises, replies in the original language.

Instagram DM extras​

On Instagram conversations you can attach media to a DM (from your library, an upload, or a URL) and add one button (title + URL). Instagram doesn't allow media and buttons in the same message — the composer enforces it.

The Instagram toolkit panel (desktop side panel, mobile dialog) hosts Ice Breakers: up to four questions shown when someone opens a new DM chat with you, each with an optional reply payload. Save, clear, or re-sync from Instagram at any time. Listening preferences control which events arrive in the first place.