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Unified inbox

The inbox brings comments, mentions, and direct messages from all your connected platforms into a single queue. Instead of tab-hopping between apps, you triage everything from one screen.

What lands in the inbox​

Each item has a source type — comment, mention, or dm — plus the platform and account it came in on. Items are categorized so you can filter by what matters:

  • Comments — replies on your posts (where the platform exposes them).
  • Mentions — when your account is tagged or @-mentioned.
  • DMs — direct messages (supported on Instagram, X, Reddit, Slack, Telegram, Mastodon, Discord).

Not every platform exposes every type. See the capability matrix for which platforms feed the inbox.

How items arrive​

  • Meta platforms (Instagram, Facebook, Threads) push events in real time via a shared webhook.
  • YouTube sends comment feeds via PubSubHubbub.
  • Threads has its own webhook envelope for replies and mentions.
  • Other platforms are polled on a schedule (for example, LinkedIn, which has no real-time comment webhook for personal pages).

The inbox is idempotent — retries and redeliveries from platforms never create duplicate items.

Actions​

From the inbox you can:

  • Reply to a comment or DM (where supported).
  • Like a comment.
  • Resolve / close items you've handled.
  • Hand off to comment automation for rule-based replies.

Replies are sent back through the same platform client that publishes your posts, using the account's stored credentials.

Triage workflow​

Most teams work the inbox top-to-bottom: open the oldest unresolved item, reply or like, mark resolved, repeat. Pair the inbox with comment automation to handle the repetitive replies automatically, leaving humans to handle the nuanced ones.