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Frequently asked questions

General​

Which platforms does post.buzz support?​

Sixteen: Instagram, Facebook, X (Twitter), Threads, LinkedIn, YouTube, TikTok, Reddit, Pinterest, Discord, Slack, Telegram, Mastodon, Bluesky, Dribbble, and Google Business. Not every platform supports every feature — see the capability matrix for what's available where.

What's the difference between an "agent" and "automation"?​

Automation is rule-based and deterministic: "when X happens, do Y," or "post this on a schedule." Agents are AI-driven: they reason about goals and context, propose or take actions within boundaries, and learn from performance. Automation never improvises; agents do, within limits you set. See AI Agents.

Do you store my social media passwords?​

No. Connections are made through each platform's official OAuth flow (Bluesky uses an app password). We store revocable access and refresh tokens, never your provider password. You can disconnect any account at any time.

Publishing​

What happens if my post breaks a platform's rules?​

It's rejected before it's sent, with a clear message naming the constraint that failed (aspect ratio, file size, duration, character limit, etc.). You won't end up with a half-published cross-post. See platform limits.

Can I post different captions to different channels in one go?​

Yes — use per-channel overrides in the composer (or the accountOverrides field in the REST API). The post stays a single unit but each channel can render tailored text.

Can I delete a published post?​

Depends on the platform. Deletion is supported on Threads, Facebook, X, LinkedIn, and YouTube, but not Instagram, TikTok, Reddit, Pinterest, and others. See the capability matrix.

Why did my post show as "failed" on one channel?​

The platform rejected it after we submitted (distinct from our pre-publish validation). Common causes: a token expired and couldn't be refreshed, the media was rejected downstream, or a rate limit tripped. The post row carries the platform's error message; you can edit and retry.

Agents​

How much control do I keep with an autonomous agent?​

As much as you want. You set the agent's mode, posting frequency, weekly cap, caption tone, enabled post types, and a failure threshold that pauses the agent if too many actions fail in a row. Every decision is logged. Start in approval mode and raise autonomy as trust grows.

What does an agent base its decisions on?​

Your brand profile, goals, the account's recent insights, and its own decision log. The audit log records the decisionReason and insightBasis for each action.

Billing​

How do credits work?​

AI actions consume credits. Each plan includes a monthly allocation and you can buy credit packs to top up. There's also a per-day fair-use cap on AI actions. Credits are separate from your posting allowance.

Can I change plans?​

Yes, at any time from billing settings. Changes are prorated.

API​

Is there a public API?​

Yes. post.buzz exposes a versioned REST API at /api/v1/... for creating posts, listing accounts, and more, authenticated with API keys. See REST API.

How do I get an API key?​

Generate one in Settings → API Keys. Treat it like a password — it's shown once. See Authentication.

More help​

Can't find what you need? Reach out via the in-app support channel or open an issue on GitHub.